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Technical Support

Support Hours:

9 am to 6 pm, Monday - Friday

Support Phone Number:
(317) 287-3232 - Indianapolis
(800) 903-7597 - Other Areas

Support Email:
support@mw.net
Please include your Midwest Internet username, full name and proper phone number.
Requests to cancel an account cannot be honored by email for security reasons.
To close an account, please log in to Member Services or phone our Tech Support.

Note: Problems involving an inability to receive e-mail should be handled by calling
the appropriate support phone number listed above. We cannot send a reply if you cannot receive it.

Coverage

Cities Served
Indianapolis and surrounding suburbs
Anderson and Muncie
Crawfordsville
Frankfort
Kokomo
Lafayette
Lebanon
Marion
Martinsville
Shelbyville
Dial Up Numbers
(317) 713-2769
(765) 442-0000
(765) 368-5405
(765) 670-3000
(765) 450-0001
(765) 237-5575
(765) 484-0205
(765) 682-1000
(765) 343-5062
(317) 395-5062
Click on map for a larger view and then
close the window to return after viewing

VERY IMPORTANT: It is your responsibility to check with your local phone company to ensure that the Midwest Internet access number you use is a local call. Midwest Internet is not responsible for any long distance fees you might incur when connecting to the Internet.


Configuration

SMTP Server (Outgoing Mail):
POP Server (Incoming Mail):
News Server:
mail.mw.net
pop.mw.net
news.mw.net
If you are using the mw.net mail servers from someplace
other than our dial-up use the following settings.
SMTP Server (Outgoing Mail):
SMTP Port:
Use authentication:
Use SSL/TLS:
POP Server (Incoming Mail):
POP Port:
Use SSL/TLS:
mail.mw.net
587 (465 for some older SSL mail clients)
yes
yes
mail.mw.net
995
yes

Install Software for Windows 95/98/ME/2000/XP:

Click on the following links to save the Read_Me.txt and isetup.exe files to your hard drive (and remember where you saved it). Be sure to print out the Read_Me.txt file and follow the instructions.

To view the install instructions: Click Here
(to save this file, right-click on the link and select 'Save Target As')

To download the install program: Click Here and select 'Save'

Install Instructions for Windows Vista:

Click on the following links for instructions on setting up your computer:

    Dial-up: Click Here

    Mail: Click Here


FAQs


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